What guidelines would you advise to reverse the failure of upward communication within ASDA?

Write a complete (5) page essay using APA format with a reference page. Google and reference the case “The ASDA Way of Working” on page 16-23 at the end of each unit prepare a report the answer the pertinent question regarding the unit content as it pertains to this case. Question 1 what guidlines would you advise to reverse the failure of upward communication within ASDA? wHAT LEADERSHIP CHARACTERISTIC ARE NEEDED TO REPORT CUSTOMER INFORMATION TO UPER MANAGMENT? Describe a leadership development program you feel would be effective to keep managers aligned with customer needs and responsive to their staff’s needs?