Describe the service concept of the organisation

Explain how the operations of the organisation contribute to the functioning of the service concept. 3. Assess how well the operations implement the service concept (a diagram may be needed). 4. Suggest how both the concept and the delivery system might be improved. If you do not see any areas for improvement in these areas, argue a convincing case from an operations management point of view for maintaining the status quo (a diagram may be needed).