How you might improve the jobs of your employees in order to improve motivation, performance, and job satisfaction

You are the only supervisor of a large customer service telemarketing unit consisting of 50 customer service representatives. Your reps primarily perform repetitive tasks such as taking calls, researching information, and answering customer inquiries. You are the sole supervisor of this large group. Write a 1-page paper on the following: 1. Using the job characteristics model (JCM) that is attached to this work order describe how you might improve the jobs of your employees in order to improve motivation, performance, and job satisfaction. 2. Must have 2 cited references and use APA format.