How does Communication and Agility apply to HCM?
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How does Communication and Agility apply to HCM?
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You have had a bumpy month. You are in the middle of transitioning to a new EMR system that requires an initial output of double labor to scan paper documents into the new electronic system, so everything seems to be getting backed up. The staff is trying to adjust to the new system but many are not comfortable with new technologies and are doing “work-arounds” with written slips of paper instead of charts or EMR. Your clinic has been very busy and tempers are often a bit short. You have one particularly outspoken medical assistant who is very negative. She has been there for over 10 years, and is sharing her thoughts about how screwed up everything is, including with the patients.
What are your thoughts about options? Do you tell the staff to just “tough it out”? What about the negative MA? Although the clinic is very full, the budget is also very tight, so your financial options may be a bit limited. Any ideas?
How does Communication and Agility apply to HCM?
