Are there noticeable CRM aspects in the company’s staff organization or job titles?

Are there noticeable CRM aspects in the company’s staff organization or job titles?

Company Air Canada

1. Are there noticeable CRM aspects in the company’s staff organization or job titles?
2. Web site: Is the company website “customer focused”? Easy to use? Product forums? Customer Service phone numbers? Live chat? Crowd service links?

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