Investigate in risk management is defined by Burlando as “to observe, or study by close examination and systemic inquiry”

Question 1 Investigate in risk management is defined by Burlando as “to observe, or study by close examination and systemic inquiry”. The surgery department has learned that an Operating Room Team has performed a surgery on the wrong patient. Of the actions listed below, select ALL that would be considered appropriate steps in an investigation. ​ A. The CEO calls the department heads to a meeting, and demands that it never happen again. B. The Risk Manager calls a meeting of all personnel involved in the case and leads the team in a root cause analysis. From this, an action plan is developed to prevent reoccurrence. C. The Risk Manager and the Department Head meet with every person involved to document what went wrong. D. The Risk Manager develops a list of check-offs she feels with prevent further incidents and posts them by the OR Schedule. Question 2 Ensuring that all personnel are familiar with policies and procedures by conducting mandatory annual training, including handouts, a review of high risk, high cost, and high volume processes, and a written exam is an example of which of the 5is. A. Investigate B. Inform C. Influence D. Interpret E. Integrate Question 3 The hospital Administration Team is essential in establishing patient care priorities for all staff. Making daily rounds to each of the Nursing Units to review quality metrics and dashboards with team members, engaging the staff in discussion about patient safety, reviewing recent incident reports, and promoting the importance of compliance to all standards are examples of ​​​ the staff to perform at a high level. A. Investigation B. Informing C. Influencing D. Interpreting E. Integrating Question 4 Proper catheter management includes procedures for placement and timely removal of the catheter to prevent urinary tract infections. Embedding guidelines and algorithms into the hospital EMR, prompting providers with reminders, can be viewed as ​​​ the appropriate clinical actions of a Quality Improvement initiative into the hospital EMR. A. Investigating B. Informing C. Influencing D. Interpreting E. Integrating Question 5 After investigating a risk event, the Risk Manager and the CNO hold one-on-one meetings with every staff member involved. They review policies in detail and explain the process failures that led to the risk event. Before the meeting was over, they confirmed that all of the employee’s questions had been addressed. Employees they met with, acknowledged, in writing, understanding of the process and implications to patient safety when steps are skipped. This is a form of ​​ the policies and procedures for the employees, ensuring complete understanding. A. Investigating B. Informing C. Influencing D. Interpreting E. Integrating