APPLICATION OF STRATEGIC LEADERSHIP & FUTURE DELIVERY MODELS

This assessment will require you to analyze a healthcare system’s survey data (Hospital Consumer Assessment of Healthcare Providers and Systems, or HCAHPS) and develop a strategic plan for improvement of organizational scores. The HCAHPS results posted on Hospital Compare, which is part of the government’s Medicare website, allow consumers to make fair and objective comparisons between hospitals and state and national averages on important measures related to the patient’s unique perspective of the care received.