Are there noticeable CRM aspects in the company’s staff organization or job titles?


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Are there noticeable CRM aspects in the company’s staff organization or job titles?


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Company Air Canada

1. Are there noticeable CRM aspects in the company’s staff organization or job titles?
2. Web site: Is the company website “customer focused”? Easy to use? Product forums? Customer Service phone numbers? Live chat? Crowd service links?