Q2 Discuss the quality-ethics connection.
Q3. Briefly explain how a company can achieve lower production costs and increase productivity by improving the quality of its product and services.
Q4. As a manager, how would you deal with the possibility that customer satisfaction does not always lead to customer retention?
Q5. What quality-related trade-offs might there be between having a single large, centralized produce-processing facility and having many small, decentralized produce-processing facilities?