Conduct a review of the academic literature on the subject of TQM and apply it in an Operational setting, to an organisation of your choice

You might already have worked for such an organisation or a friend or relative may work for such an organisation. Please choose from the following Organisation options to use as a basis for the assignment: A Hotel A Bank A Local Government Department A Manufacturing Company A Hospital A Transport Company A Warehouse and Distribution Company A Shipping Company A Contact Centre A Software Company A Business Process Outsourcing Company A Charitable Organisation A Restaurant Chain