Considering the information in the readings, video, and ASTD website, identify three key characteristics that would make an HRD function truly “ world class”

Outstanding HRD Functions

FIRST, watch Human Resource Management: An Overview video at the following link:

Human Resources Management: An Overview (https://www.youtube.com/watch?v=epTSz2SB8X0&feature=youtu.be)

THEN, go to the website for the American Society for Training and Development (ATSD) at  www.astd.org and use the website’s Search function to explore the information about companies that were given the “BEST Award” in the most recent year available.

For your main discussion question response:

• Considering the information in the readings, video, and ASTD website, identify three key characteristics that would make an HRD function truly “ world class”. Describe the reasons why these particular characteristics are so critical.
• Relate your point of view to experiences you have had with specific companies (e.g., as a customer or as an employee). For each of the three characteristics, describe specific ways in which it translates into something tangible. For example, if you have been lucky enough to have had a well-trained customer service representative work with you in resolving a problem, you can identify how that person showed knowledge and skills, and describe the result.