Define and describe the concept of supportive communication

Describe the importance of positive interpersonal relationships to management productivity and personal satisfaction. 3) Differentiate between coaching and counseling and identify situations when each would be appropriate or inappropriate. 4) Describe the impact of defensiveness and disconfirmation on communication. 5) Identify the importance and impact of congruence on effective communication. 6) Differentiate between descriptive and evaluative communication. 7) Differentiate between problem oriented and person oriented communication. 8) Describe the importance of validation in communication. 9) Differentiate between specific and global communication. 10) Describe conjunctive communication and its importance to supportive communication. 11) Describe what is meant by “owned” communication. 12) Describe supportive listening and its importance.