Describe a time when you were trying to communicate with another person and active listening would have been helpful

One of the most effective ways that we can improve our communication within the organizational context is through adapting the language that we use. A simple, yet effective way to do this is through the method that your textbook describes as “active listening”. This strategy is explained in Chapter Four of your textbook.

Describe a time when you were trying to communicate with another person and active listening would have been helpful. What was the situation? How did he/she respond? How did you respond? What could you have done to improve the communication?