Describe some of the features of the IT outsourcing contract that were negotiated by Schaeffer to accommodate its anticipated needs over the life of the contract
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Describe some of the features of the IT outsourcing contract that were negotiated by Schaeffer to accommodate its anticipated needs over the life of the contract
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1. Describe some of the features of the IT outsourcing contract that were negotiated by Schaeffer to accommodate its anticipated needs over the life of the contract.
2. Why was desktop support brought back in-house?
3. What kinds of communications did Schaeffer have with the vendor, and how well did they manage the relationship with ABC Corporation?
4. Based on Schaeffer’s experiences, develop a list of contract features that you think other companies should consider when negotiating an IT contract.
5. Do you recommend that the Reitzel and Colbert divisions continue to outsource their IT
