Describe the three main steps in the controlling process

Topic 1: Controlling Concepts Read Chapter 21 and answer the following five questions about controlling concepts: Approximately 200 words for each answer

1. Describe the three main steps in the controlling process.

2. Define power and describe the determinants of an individual’s power within an organization.

3. What is the difference between a problem and a symptom? Use an example to support your response.