Develop a communication strategy to resolve conflict in the work environment

Develop a communication strategy to resolve conflict in the work environment.

One of the key challenges for managers is to find adaptive communication strategies that create an open, enabling work culture. Management have asked you to develop a communication strategy to improve staff morale following a meeting highlighting entrenched conflict in the workplace. Management is supportive of positive resolution and reluctant to lose staff members.

Management perceive that the conflict is the result of:

• discrimination issues due to diverse workplace
• harassment / bullying issues
• power issues.

The critical analysis of the work environment and the resultant communication strategy will demonstrate your understanding of:

• structural issues (mechanistic or organic structure or a hybrid of both)
• cultural ethos of the organisation (receptivity of management, acceptance of diversity, openness to innovation)
• characteristics of prevailing work culture of the organisation (e.g. embracive work culture and adaptivity of management)
• work relationship issues such as interpersonal and group communication
• ethical and legal best practice.

Select an organisation that you thoroughly investigated (minimum of twenty staff). This might be an organisation where you have workealysis of these important conflict issues.

However, focus only on those elements that are most appropriate to the development of a communication strategy to improve staff morale.

At least six scholarly sources must be submitted. Referencing should be in either the Harvard or APA referencing system.
There is an excellent guide to referencing styles available through the Griffith University library website. Further guidelines and Criteria Sheet are available through the unit website.

Essays should be double spaced (or at least 1.5 minimum) using 12pt Times or the equivalent (eg. 11pt Arial) and presented as doc or docx files.
Always attach a completed Assignment Cover Sheet, available through the Assessment information on the course website.