Develop a performance improvement plan for a Customer Service Representative who is FORGETTING to gather all the necessary insurance information and holding up the billing process
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Develop a performance improvement plan for a Customer Service Representative who is FORGETTING to gather all the necessary insurance information and holding up the billing process
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Using Figure 12-3 on page 210, develop a performance improvement plan for a Customer Service Representative who is FORGETTING to gather all the necessary insurance information and holding up the billing process. What strategies can you use to motivate your employee to do a better job at gathering this important billing information?
