Examine the application of TQM in the Oregon Judicial Department, Florida’s Fourth District Court of Appeal, and the Texas Department of Mental Health and Retardation

Analyze

Case Study Synopsis: Leadership is critical for implementing TQM in the government. This article examines the application of TQM in the Oregon Judicial Department, Florida’s Fourth District Court of Appeal, and the Texas Department of Mental Health and Retardation, benchmarking their initiatives and outlining the importance of leadership commitment as it relates to TQM success (Kluse, 2009). Without clear, decided direction (leadership), a TQM initiative is likely viewed as a short-term program or “flavor of the month.” Undoubtedly, this leads to skepticism and inhibits real cultural transformation (Kluse, 2009).