operating model for the case analysis will be from the perspective of the SVP of Change Delivery in partnership with other senior management leaders. The student will be assigned a business problem that will require a solution for implementation. The problem will be based on the course’s text readings, case studies and in-class learning. The assignment is to write a business memo that provides a solution for implementation. The memo is to be directed to the CEO from you as his/her SVP of Change Delivery whom has to solve the problem. The memo must be practical, service oriented and business driven. The memo will be no longer than 3 pages, and is to include three integrate components (#1 Introduction and Problem Definition, #2 Body which includes Key Facts and Need for Change, #3 Your Solution Recommendations, Desired Outcome and Conclusions.)