Give an example of a time when someone you know conveyed an important message, but did so using the wrong channel

Give an example of a time when someone you know conveyed an important message, but did so using the wrong channel. For example, has anyone ever shared bad or important news with you, but done it via text? Do you have an example of important information that was shared via a poorly worded email and so it was misunderstood? Give as much detail as you can about the situation and why you think the chosen channel was incorrect.