Guest safety is a primary concern of all effective hotel managers. What specific steps can you take to ensure that all of the hotel’s employees share your concern for guest safety?

a- Guest safety is a primary concern of all effective hotel managers. What specific steps can you take to ensure that all of the hotel’s employees share your concern for guest safety? Who at your property should be responsible for ensuring that these steps are implemented? Consider a larger property with a designated security department as well as a smaller property without one.

b- MSDs are a valuable source of safety-related information to workers. It is very common in the United States to see these documents obtained and held for use in English and Spanish. Increasingly, the hotel industry employs individuals whose native language is neither. Assume that your hotel employs 25 such individuals speaking five different languages. How would you help ensure the safety of these workers with regard to handling chemicals and other toxic materials?

c- Data security is an increasingly important responsibility of hotel General Managers. What specific steps would you, as the General Manager, take to help ensure your hotel is protecting the private information of guests that is stored on your own property’s computers?