How can companies change their processes to make these situations easier or more enjoyable to consumers?


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How can companies change their processes to make these situations easier or more enjoyable to consumers?


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Marketers use tricks to minimize psychological waiting time. These techniques range from altering customers perceptions of a lines length to providing distractions that divert attention from waiting. What are waiting line pain points? How can companies change their processes to make these situations easier or more enjoyable to consumers?