How do you get the real requirements without alienating your interview and observation subjects?

Discussion Question:

Work shadowing, or observing workers at their tasks, is a classic approach to understanding what workers do, as opposed to recording what they say they do. When interviews and observations conflict, a systems analyst must use people skills to understand the variances. Discuss the challenges of conflicting reports and observations. How do you get the real requirements without alienating your interview and observation subjects?

Cite two to three pertinent scholarly or trade journal articles in your response to support the role of a systems analyst. References must be cited following APA format, according to the CSU-Global Guide to Writing and APA Requirements.