How Does ServQual Help Managers in Increasing Customer Loyalty


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How Does ServQual Help Managers in Increasing Customer Loyalty


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One paragraph describes the project – the topic should be about the core concepts of the course.

Cost estimation techniques – evolution, uses, effectiveness

Earned value – concepts, value, orgnaizational implementation

Earned Schedule

Budgeting and overhead

Risk analysis and management

Use of risk management tools – @RISK, Risky Project, etc.

Quality management

Procurement management

Ethics and professional conduct in project management

– One paragraph explains how you will conduct your research (what qualitative and quantitative analyses you’ll be incorporating).

– One paragraph explains what you will do with the research outcomes and paper in general.