1. How might you apply the concepts of TQ (total quality) to your personal life? Consider your relations with others and your daily activities such as being a student, belonging to a fraternity or professional organization, and so on.
2. Have you ever felt restricted in your work because of a lack of empowerment? Can you cite any experiences in which you noticed a lack of empowerment in a person who was serving you? Why is this such a difficult concept to implement in organizations?
3. How could you apply Juran’s Quality Trilogy to improve your personal approach to study and learning?