How might you apply the concepts of TQ (total quality) to your personal life?

1. How might you apply the concepts of TQ (total quality) to your personal life? Consider your relations with others and your daily activities such as being a student, belonging to a fraternity or professional organization, and so on.

2. Have you ever felt restricted in your work because of a lack of empowerment? Can you cite any experiences in which you noticed a lack of empowerment in a person who was serving you? Why is this such a difficult concept to implement in organizations?

3. How could you apply Juran’s Quality Trilogy to improve your personal approach to study and learning?