Identify at least 5 internal “customer requirements “that might be useful in data collection for an OD professional
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Identify at least 5 internal “customer requirements “that might be useful in data collection for an OD professional
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http://www.pacepilot.com/kano3.shtml (if website doesn’t work, plz google KANO ANALYSIS)…*
Take a look at this web site and its discussion of KANO Analysis of customer requirements. If you view your employees as internal customers of the organization how this technique might be used? Identify at least 5 internal “customer requirements “that might be useful in data collection for an OD professional; then craft questions for the KANO Analysis. (At least 250 words)
