In the DecisionTech case (Lencioni), how did Kathryn address improving team member competencies, interaction and the overall team environment?

In the DecisionTech case (Lencioni), how did Kathryn address improving team member competencies, interaction and the overall team environment?

In the DecisionTech case (Lencioni), how did Kathryn address improving team member competencies, interaction and the overall team environment?

Provide a real-life example of the failure or success of a PM in addressing these needs of a team.