List these six areas for service differentiation.
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List these six areas for service differentiation.
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As the marketing manager for a product often referred to as a “commodity,” you know that incremental sales and profits lies not in physical differentiation but in “service” differentiation. As you compose a memo to your boss regarding the concept of “service” differentiation, you note the six areas where service differentiation can make a difference. List these six areas for service differentiation.
