Measuring performance in organization

OM Reflections Paper The 15 concepts: 1. Measuring performance in organization 2. Financial profit making businesses 3. Customer and market 4. Flexibility 5. Value of a loyal customer 6. Common models of organizational performance 7. Competitive advantage 8. Evaluating quality of goods and services 9. Impact of technology 10. Capacity management 11. Managing inventories 12. Resource management 13. Quality control and SPC 14. Quality management 15. Project management