Mystery shoppers, do they help customer service?

Notice: Trying to access array offset on value of type bool in /home/onliiuxo/public_html/wp-content/themes/betheme/functions/theme-functions.php on line 1490

Notice: Trying to access array offset on value of type bool in /home/onliiuxo/public_html/wp-content/themes/betheme/functions/theme-functions.php on line 1495

Question Description

Prepare for mystery shopping. (Part B of Final Project)

Read the article, The truth about mystery shopping. At the end of the article click on How to conduct a proper mystery shop and read it as well. Then post your answer to the question: