How do Amazon.com’s logistics and supply chain management activities help the company create value for its customers?

Amazon: Delivering the Goods . . . Millions of Times a Day. Read the Amazon case on pages 400 and 401. You may watch the video at the publisher’s website if you choose.

1 – How do Amazon.com’s logistics and supply chain management activities help the company create value for its customers?

2 – What systems did Amazon develop to improve the flow of products from suppliers to Amazon distribution centers?

3 – What systems improved the flow of orders from the distribution centers to customers?