ow many FTE customer service agents are needed in another region of the Nashville metropolitan area
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ow many FTE customer service agents are needed in another region of the Nashville metropolitan area
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Show your calculations in questions 1 and 2
1. How many FTE customer service agents are needed in another region of
the Nashville metropolitan area that has a population of potential customers
that equals approximately 40,000 in group A, 120,000 in group B, 80,000 in
group C, and 40,000 in group D?
2. How many FTE customer service agents are needed in a region ofthe greater
Charleston metropolitan area that has a population of potential customers
that equals approximately 60,000 in group A, 180,000 in group B, 120,000 in
group C, and 60,000 in group D?
3. Is there any other information that you might want to incorporate into your
estimate of how many FTE customer service agents are needed in these
regions? Where might you find out what other factors should be taken into
account for staffing these regions?
4. How would you incorporate managerial judgment into your estimate of staff
ing levels? How would you communicate your conclusions to TechFriend
managers?
