Problems in ensuring quality clinical care

There are specific types of interventions for members of the Governing Board for different situations. While it may not be necessary to engage in most day-to-day operations, there are occasions when Governing Board members should respond swiftly to ensure immediate action from the Executive Management team. Upon completion of this assignment, you should be able to: Analyze the Board of Director’s response to potential problems in ensuring quality clinical care. Evaluate the Board of Director’s relationship to the CEO and executive management team in responding to potential clinical care problems. Resources Textbook: The Well-Managed Healthcare Organization Website: Online Student Resources and Book Companion: http://www.ache.org/pubs/hap_companion/book.cfm?pc=2156 Background Information Boards succeed at making the critical decisions because they follow carefully designed processes for selecting and educating members, managing their agenda, and improving their own performance. The board’s measures of success are a balanced scorecard of the organization’s financial, market, operations, and human resources management and a checklist of process control. Instructions Review Chapter 4 in The Well-Managed Healthcare Organization. Navigate to the threaded discussion and respond to the following topic: As a member of the Board of Directors at a for-profit HCO… What is the proper response to reports indicating that customer satisfaction scores are below the minimum goal for the second consecutive quarter? What is the proper response to a problem on a strategic protection report? In these two situations, what should the Board of Directors expect from the CEO and executive management team? Your initial response should be 100 to 150 words in length and include at least one citation from the textbook, articles, or other credible sources. Your citations must be in proper APA format.