Research Service Desk career opportunities

Historically, the service desk was considered a stepping stone to other professions.  Today, a number of trends indicate that the service desk has been elevated to a profession in and of itself.

Research Service Desk career opportunities, available jobs and certifications. Summarize your research.  Include website links in your response.

A.      Career Opportunities:  Using a search engine like Google or Bing research Service Desk Career Trends.  Summarize in your own words three trends impacting service desk careers.

B.      Available Jobs:  Using a job search engine like Career Builders, Glassdoor or Indeed list three available positions include the job title, responsibilities, required education and skills including salary if available.

C.      Certifications: What schools or organizations offer service desk certification? What levels of certifications are available? What skills are certified? What are the benefits of being certified? What must you do to get certified?

Reference chapter 1 page 24-25 in your response.