Select any setting and describe the extent to which the patient’s experience of care is measured, tracked, and set for improvement goals

Select any setting and describe the extent to which the patient’s experience of care is measured, tracked, and set for improvement goals.

Evaluate whether goals at your organization are established for these metrics and whether or not they are currently being met.

Describe some of the provocative issues that have or will emerge. For example, what has been the impact of CAHPS or HCAHPS in the setting described (if applicable).