Scenario: Sage Street Systems has decided to incorporate social technology into its business to maintain its competitive advantage. It would like to use technologies that allow it to engage with customers and that also allow employees to communicate with peers. The company’s current customer demographic is older, but management would like to expand the appeal of the company and its products to millennials (while not ignoring its current customer base). The company was impacted by a recent economic downturn but is now growing again and is seeing positive financial results. Despite this, senior management is extremely budget-conscious and sensitive to incurring new expenses.
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