Some proponents of TQM assert that quality is free, that is, that quality is a never-ending quest and that improving product/service quality will reduce a firm’s total spending on quality
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Some proponents of TQM assert that quality is free, that is, that quality is a never-ending quest and that improving product/service quality will reduce a firm’s total spending on quality
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Some proponents of TQM assert that quality is free, that is, that quality is a never-ending quest and that improving product/service quality will reduce a firm’s total spending on quality. Others believe that after a point there are diminishing returns to additional expenditures on quality. Provide a graphical representation of each of these arguments. Supplement your graphs with appropriate explanations/interpretations.
