The Employee Promise

Separate the topics with Topic 1 and Topic 2, 12pt, 400 words for each topic, use the video/podcast as a resource/reference only. Topic 1. What can be learned from the videos, give some things that stood out in video and how a business can use this for creating better employees. Video Clip 1: https://youtu.be/ymNjYaOBpBo Video Clip 2: https://youtu.be/2pM-beKX0Vk Info about the videos: At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests. By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company. The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened. Three Steps Of Service A warm and sincere greeting. Use the guest’s name. Anticipation and fulfillment of each guest’s needs. Fond farewell. Give a warm good-bye and use the guest’s name. Topic 2.Taking your customer service experience to the next level: Listen to the Podcast, what are the main point that can be used in customer service and creating good employees and amazing customer service experiences. Podcast: http://lodgingleaders.com/taking-your-customer-service-experience-to-the-next-level-with-shep-hyken/ Shep is a customer service expert, a keynote speaker and New York Times bestselling business author. He is the founder and Chief Amazement Officer at Shepard Presentations, where he helps companies build loyal relationships with their customers and employees. His clients range from companies with fewer than fifty employees to corporate giants, such as AT&T, American Express, General Motors, IBM, Kraft, Marriott, Toyota, Verizon, and many more. In This Episode, We Talk About Shep Hyken Companies that ask their customers to repeat themselves for no apparent reason, and why sometimes asking them to repeat themselves can be a good thing. How technology is impacting customer service, both positively and negatively. Enhancing your customer service experience using self service. Internal customers – employees – and how the best companies treat their employees the way the want their customers treated. The biggest cause of poor customer service, and what you can do about it. His latest book, Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet