The Hospitality Experience – How does it happen?

The experience a customer receives from a hospitality organisation will be built around 4 key elements. These elements are: Management operations Aesthetics of the Built Environment Customer character Other environmental factors (See Flow Chart in HE Study Guide – Topic 10: Creating the Hospitality Experience: II and write the essay based on it.) Analyse each of these elements and discuss how each of them can be used by management and staff to ensure the customer receives a memorable and unique experience from a hospitality organisation. You will need to effectively use 8 references (Harvard AGPS style). Make sure that these are a 50-50 split between Internet and non-Internet references. (Online journals are treated as non-Internet references).