The Incredible Journey Case study
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The Incredible Journey Case study
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Questions we must answer: “The Incredible Journey Case” • What is the background information on this company? Please include the customer issue resolution from multiple perspectives (briefly only to set the stage) and the reason for the focus in this area. • Apply at least 3 the components of the 6 Box or 7 S diagnostic models (pick one, don’t use both) do you see in this case? Why are they important to continuous improvement in this case? • How did they know they made improvements? What did they measure? • What process improvements were identified and implemented and what difference did they make? • What are the benefits realized, and what are future challenges?
