Use a product/service of your choice together with the SCOR model to analyse the steps an organisation takes to improve the flow of information between itself and its supply chain partners

Consumers identify features which forms the basis for comparison among alternatives. Service quality can take on different characteristics due to consumer preferences. Identify and discuss the main determinants of service quality using a service of your choice as an example. Each of these 2 questions should be at least 2-3 pages with references (writer,pages,name of book, journal or article, date published)