Use all characteristics of service to describe this teaching service and provide one method that can be used to reduce the problems associated with each characteristic

Many talented programmers in the Seattle area do not have the requisite social or grooming skills to work closely with their busy and more formal managers. Bowers Employee Success Service teaches a four-hour class on grooming and dress-for-success. Use all characteristics of service to describe this teaching service and provide one method that can be used to reduce the problems associated with each characteristic.