Voice of Customer: Have You Asked Enough Questions?

After reading the article Voice of Customer: Have You Asked Enough Questions?, identify a customer requirement that could arise in your workplace or at an organization that you frequent as a customer. If you were the manager of the organization, how would you determine whether meeting new customer requirements would impact the cost of doing business? Consider the scope of the project and the resources involved. Identify additional considerations your peers should take into account when deciding whether to implement changes to meet customer requirements.