What are the pros and cons of the studio model?


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What are the pros and cons of the studio model?


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Read the following scenario and prepare a two page response: A large communications company has decided to institute a “Studio” model in their customer service department. Instead of individual CSR’s providing service to specific accounts, CSR’s will be placed in teams (studios) consisting of 6 members. The studio will service a block of accounts by rotating tasks on a weekly basis (i.e. – one person will monitor the group mailbox, one person will handle inquiries and RFQ’s, one person will handle order entry, etc.). At the end of each week, responsibilities will rotate and each member will take on the next role in the cycle. The six member team is made up of three people in the Philadelphia, PA office, one person in the Puerto Rico office, and two people in the Ontario, CA office. What are the pros and cons of the studio model? What obstacles might the team encounter? In your opinion, is this model feasible? Why or why not?