What do you think of the experimental design Wilson used to asses the call-center training program?
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What do you think of the experimental design Wilson used to asses the call-center training program?
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Instructions: Read the video case in your textbook, titled “Training (Wilson Learning),” then watch the corresponding video
in the Unit Study Guide. Answer four of the Discussion Questions on page 251. Be sure to restate each question in your
own words before answering in essay format.Your total assignment response must be at least 400 words in length.
Q1. What do you think of the experimental design Wilson used to asses the call-center training program? How would you suggest the company improve it.
Q2. Discuss four types of technology Wilson could use to deliver training, based on the information provided.
Q3. What are two reasons that Maxene gives for thinking it is important for different learning styles to be recognized?
Q4. How does identifying the intended outcomes of a training shape the training itself?
Video case link below
http://media.pearsoncmg.com/ph/bp/bp_video_links/2013/mgmt/hrm/hrm_0701_512.ht
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