Langabeer II, J. R. (2008). Health care operations management: A quantitative approach to business and logistics. Sudbury, MA: Jones and Bartlett Publishers.
1.What is operations management in health care?
2.What are the five key goals of operations managers?
3.Does operations management affect a hospital’s competitive advantage?
4.What are three of the key trends affecting hospital operations?
5.Who is considered the “father” of scientific management?
6.What are the common sources of cost increases in health care?
7.How does the medical care CPI relate to cost increases for other items?
8.What four things can be learned from scientific management?
9.What are the three reasons decision-making processes in health care are more ambiguous than in other places?
10.How does evidence-based medicine support operations management techniques?