What metrics might be used to examine readiness or resilience?

Using the questions below, and scholarly articles as a guide, discuss an emergency preparedness or contingency plan for a general medical facility

• What metrics might be used to examine readiness or resilience? Why do you feel those metrics are important?
• From an operations management perspective, why is contingency management so important within a healthcare setting?
• How might you, as a healthcare administrator, use such information to gauge your organization’s readiness or preparedness for crisis?

Please cite with peer-reviewed articles no older than 2015 if at all possible, this is not necessary if unable to do so.