What performance improvement consulting phase(s) should you be focused on at this point?
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What performance improvement consulting phase(s) should you be focused on at this point?
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A new director of pharmacy services began work in her position six months ago. She faces a situation in which the employee engagement scores in most of the departments within the pharmacy have been low for the past two years. She has asked to meet with you to help her figure out how best to work with her management team to improve staff engagement and morale.
1. What performance improvement consulting phase(s) should you be focused on at this point?
2. How would you build rapport and credibility with this client to establish a sound consultant–client relationship?
3. What do you anticipate will be the easiest part of the coaching/ consulting contract to complete? What will be the most difficult?
4. How would you suggest measuring progress?
5. How would you close this meeting?
