1) Why do you think Gartner created the IT Maturity Model ? Do you think it is a good enough representation to be useful? What might be some problems with it?
2) Thinking about the company you work for, what stage are they at? Explain.
3) What do you think the main differences are between Level 3 and Level 4 (i.e., what is the biggest change between 3 – 4, and why)?