- Why would a world-renowned organization, Mayo Clinic, already known for quality embark on a quality improvement journey?
- What were the challenges facing Mayo and the role of leadership?
- Why is it important to align the organization’s culture with its larger goals?
- What was the role of standardization in improving quality?
- What purpose does the Quality Academy at the Mayo Clinic serve? Who should participate in the Academy and how should they encourage or require participation?
- How should quality improvement be measured and knowledge disseminated?
